Q. Why should I use Advantcare services?
Advantcare is your first point of contact for your medical travel. Advantcare could get you a free second opinion based on your medical reports and scanned images, free-no-obligation treatment quotation at the choice hospital or doctor, as well as arrangement of accommodation prior your travel. Advantcare ensures your smooth travel with personalized concierge service and language translation, if needed. Appointments made through Advantcare are not only guaranteed fair pricing, special attention will also be given by your healthcare providers throughout your treatment.
Q. I am not in Singapore, how can I make an appointment?
You can make an appointment through our 24 hours hotline - +65 6836 0690. Alternatively, you can email to firstname.lastname@example.org and we would respond to your query within the next 48 hours.
Q. How soon can I make an appointment?
Same day appointments are available.
Q. I do not know which doctor I should consult. What should I do?
Our staff would be able to advise you on this. Just contact us with as much information of your condition via our enquiries hotline: +65 6836 0690 or email to email@example.com
Q. Do I need a doctor's referral for an appointment?
No, you need not get a doctor's referral for an appointment with our doctors.
Q. What medical information should I bring with me?
It would be great if you could bring along as much medical information as you could.
Q. Can I consult a specialist without an appointment?
We would encourage you get an appointment to prevent long waiting time as walk-in patients will only be slot into the queue if there are any available.
Q. How long does it take to schedule a surgery after my consultation with the doctor?
Usually a surgery can be arranged the same day after the doctor’s consultation. However, a complex surgery which requires long hours or special equipment may require some arrangement time of less than 3 days.
Q. Would my doctor fees or hospital bill be increased if I use Advantcare services?
Not at all. Advantcare is a marketing and patient service company assigned by the healthcare providers to assist potential patients. Not only that patients referred by Advantcare shall be guaranteed fair pricing, patients are given special attention when they are seeking medical treatment with their healthcare providers.
Q. Will the charges be higher if I am a foreign patient?
No, charges for private patients are the same irregardless of nationality. However, the deposit required by some hospitals may be higher for foreign patients.
Q. What kind of payment mode do you accept?
All our healthcare providing partners accepts cash, credit card, VISA, and NETS.
Q. Can I know the estimated costs of surgery prior to my visit?
Yes. If we can have all the recent medical reports and scanned images of the patient, a good estimated of the cost and length of stay can be given to you. Financial counseling is also available upon admission to any of our partner hospitals.
Q. I have bought travel insurance and medical insurance policies. Will my surgery expenses be covered by these policies?
As different travel and medical insurance policies offers different coverages, please check with your insurance company to confirm on the coverage and extent of coverage for your surgery expenses.
Q. My insurance company has confirmed coverage for my surgery expenses. What should I do now?
Please obtain a letter of guaranteee from your insurance company. We can check if your insurance company is one of whom partner Hospitals has a direct billing arrangement. If so, you can just fax over the letter of guarantee prior to us or during your hospital admission procedure. Depending on the insurance coverage, you might still be required to pay a part of the bill, which includes but not limited to co-payments, deductibles, and non-payments.
If your insurance company is does not have a direct billing arrangement with partner Hospitals, the extension of cashless arrangement will be reviewed on a case by case basis upon receipt of the letter of guarantee. You may be required to make payments for the surgery first, then claim from your insurance company.
Q. I am unable to speak fluent English. How can I communicate with your doctor?
We arrange for patient service officers trained in various languages to assist you. There are native speakers of Mandarin, Indonesian Malay, Hindi, Russian, Vietnamese, Punjabi, Burmese and Japanese available.
Q. I need to return home the next day, but the test results are still not ready. What should I do?
We could arrange for the results to be sent to you.
Q. I have finished the medication prescribed by the doctor. I need more of that medication. What should I do?
You can contact us at (65) 6836 0690 or any of our regional office or representatives to make arrangements for the medicine to be sent to you.
Q. What should I do prior to an elective Inpatient admission?
Please contact your insurance company for a Letter of Guarantee (LOG) to be issued for your admission. Send it via fax or email to us at firstname.lastname@example.org , we will do the rest of the arrangement for you.
Q. What is the typical process of an elective surgery/ procedure under direct billing arrangement?
a. Prior to your elective surgery/procedure, please contact your insurance company for a Letter of
Guarantee and contact us via phone, fax or email.
b. We will revert you upon our arrangement for the admission and appointments.
c. Please bring along the following on the arranged date of admission:
* Letter of guarantee
* Insurance Membership card
* Medical Claim Form
d. During the hospital admission, you will be required to
e. Fill up the relevant portions and endorse on the Medical Claim Form
f. Endorse on the credit card authorization form for the payment of deductibles, non-coverage items
(eg. lodger, laundry, telephone bills) and co-payments
Q. What are the documents required for verification during an Outpatient visit / Inpatient admission?
Please bring along your letter of guarantee (if applicable) and insurance membership card as mode of recognition.
Q. Am I still required to make payments during my Outpatient visits/ Inpatient admission?
Insured members of our direct billing partners with valid LOGs (if applicable) are only required to make payments pertaining to deductibles, co-payments, non-covered fees.
Q. What do I do in cases of emergency or need evacuation?
Call our 24-hour hotline at (65) 6836 0690 or your local representative/ office, and we will then perform all the arrangements for you.